Upcoming Crucial Conversations – WISE Tech Talk

Learn how to communicate in high stakes situations and achieve results when it matters most!

The Crucial Conversation presentation will contain excerpts from Crucial Conversations for Mastering Dialogue, a training course which teaches communication skills focused on a specific kind of interaction: those when stakes are high, opinions vary, and emotions run strong.

Good communication isn’t about winning people to your way of thinking – it’s about strengthening relationships and securing results in the moments that matter the most.

Presenter Heather Madison has worked in the Environment, Health, and Safety Division at Lawrence Berkeley National Lab for over 16 years, and, in addition to filling roles in policy management and communications, teaches Crucial Conversations for Mastering Dialogue.